Need help booking your class?
faq
Class Booking FAQs
HOW DO I BOOK A CLASS?
1. Visit our exercise classes page.
2. Select a class from the timetable that you would like to attend.
3. Select the 1 class package to continue.
4. Sign up with your name, email phone number and create a password for your account.
5. Fill in any remaining details. Make sure to tick the ICRW Terms and Conditions box in order to proceed.
6. Proceed with your payment details. You can use your card, Klarna or Link.
7. Once your booking is confirmed, make sure to verify your email (check your junk/spam folder).
8. Click the verification link in the “Three Two Run – Account Verification” email. Once verified, you’ll be able to sign in.
9. Sign into the customer portal to see your class booked.
10. See you in class!
HOW DO I BOOK A CLASS PACKAGE?
1. Visit our exercise classes page.
2. Select a class package you would like to purchase. Choose from 1 (30 and 45 minute class), 10 and 20 class packages.
4. Sign up with your name, email phone number and create a password for your account.
5. Fill in any remaining details. Make sure to tick the ICRW Terms and Conditions box in order to proceed.
6. Proceed with your payment details. You can use your card, Klarna or Link.
7. Once your booking is confirmed, make sure to verify your email (check your junk/spam folder).
8. Click the verification link in the “Three Two Run – Account Verification” email. Once verified, you’ll be able to sign in.
9. Sign into the customer portal.
10. Click ‘Choose My Dates’ on the left-hand side.
11. Select the classes you want to attend by clicking on your preferred class, date, and time. Be sure to choose the number of classes included in your package.
12. Click confirm to book your classes!
13. See you in class!
WHERE ARE MY BOOKED CLASSES?
1. Log into your customer portal. Here, you will see a list of your booked classes.
2. If a booked class isn’t showing, please email us, and we’ll look into it for you.
WHY CAN'T I SIGN IN AFTER PURCHASING A CLASS?
HOW LONG DO I HAVE TO USE MY CLASS PACKAGE?
DO I HAVE TO KEEP ENTERING MY DETAILS AT THE CHECKOUT?
When you’re logged in and book a class or package, some details like your name, email, and phone number will be saved. However, you’ll need to enter your payment details each time.
To speed up the booking process, select ‘Securely save my information for 1-click checkout’ at checkout. This will automatically sign you up for Link. Once you verify your email address to set up your Link account, you’ll be able to use 1-click checkout for faster bookings in the future!
HOW DO I CANCEL OR CHANGE A CLASS?
1. Log into the customer portal and navigate to the ‘Choose My Dates’ menu to cancel or reschedule your classes. Highlighted classes indicate the ones you’ve already booked.
2. To cancel a class, click on the highlighted class to unselect and cancel it.
3. After canceling, return to the ‘Choose My Dates’ menu. Here, you’ll see the updated number of classes available to book, which reflects your class credit.
4. To reschedule simply choose a new class/date/time to book.
HOW LONG DO I HAVE TO CANCEL OR CHANGE MY CLASS?
Due to the bespoke small classes we run, we require a 48-hour notice period to cancel or reschedule your class otherwise, the class credit will be lost.
WHY IS A CLASS NOT SHOWING AS AVAILABLE TO BOOK?
This may be because the class is full. Please refer to the class timetable to check. If it is showing as available get in contact so we can help.
HOW DO I LOG INTO THE CUSTOMER PORTAL?
You can log into the customer portal from our classes page.
HOW DO I USE MY DISCOUNT CODE?
If you have a discount code, you will be able to enter this at the checkout when purchasing a class or package. If you encounter any issues please reach out via email, and we’ll be happy to assist!